In the event that you need to return a product, please contact our customer service team within 30 days of your original purchase date at firstname.lastname@example.org. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST.
We do not accept returns on items that have been opened, used or appear to have been damaged by the customer. Makeup can only be returned if unopened and unused.
Customers are responsible for all return shipping costs. Shipping is not refundable unless the item has arrived damaged/defective.
Our facility must receive the item(s) before a refund is given.
In order to complete a return, please provide us with the following information:
- Items you want to return
- Reason for your return
- Your order number (Example: LL0001)
- Picture of product next to original packaging slip, which serves as your receipt.
Once your return shipment reaches our facility, our customer service team will contact you to confirm the return. They will then process the refund for the full item amount and any applicable tax (minus shipping fees) back onto the original card we processed in order to complete the transaction. The refund process can take 7-10 business days.